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Return product

"I bought online but if I change my mind ..."


Note the conditions: 

If all or part of the order does not suit you, you have a withdrawal period of 14 days after receipt of products. 

The return of products must be shipped in good condition. Products must be presented in their original packaging without being used, must not have been unsealed or open, if any with gift or sample sent in the order. 

You must return the parcel without undue delay and no later than within 14 days of communication of your decision to withdraw.


 
Once the conditions are met, how I proceed?

1/ Send the form within 14 days 
    Print and complete the return form 
    Return the form by e-mail or by post


2/ Prepare your product for return 
   Pack it up so that it is protected during transport, ideally in the original package and protective film.
    Slide in your package a copy of the return form and a copy of your invoice

3/ Return your package to the following address

Sarl DS Conseil - Les Sens du Monde
30 allée Eugène Delacroix
76000 ROUEN 
FRANCE

No returns will be accepted in the Relay Points. 
Attention return shipping costs are your responsibility.

4/ Upon receipt of your parcel by Les Sens du Monde

The product is checked. 
- If it meets the conditions of return, we process the refund via the original payment method or creating a credit online within a maximum period of 14 days. 
- If it doesn't meet the conditions for return, we won't make of refund and the package will return to you.

If the withdrawal concerns only one of the items in your order, the shipping fees "go" won't be refunded .

The information contained in this page is purely informative. For complete information on the exercise of your right of withdrawal: see terms and conditions.


A defective product or anerror in my order?


If an anomaly related to the content of the order, please contact the shop directly by phone at (+33) 02 35 89 66 Tuesday to Saturday from 11:00 to 18:00 or by e-mail : contact@lessensdemarrakech-rouen.com